TEAMVIEWER · CRONE-IT
TeamViewer remote help by arrangement.
Personal assistance on your screen. We investigate the issue together and carry out the agreed steps without travelling, where your problem can be resolved remotely.
One-time assistance
For an agreed support appointment, download our support module and open it. We discuss the connection with you; you approve access.
Ongoing support
For recurring support, we provide the appropriate TeamViewer software. Installation, permissions and any ongoing access are explicitly agreed with you beforehand.
Arrange a time
Briefly describe the issue and arrange support with us. We discuss the scope and cost before work begins.
Approve access
Open the agreed module for your appointment. We guide you through the connection, which you approve. The exact steps depend on your TeamViewer version.
Work on the issue
We review the affected settings or applications together. Changes and further steps are agreed with you.
Finish the session
We check the outcome with you and end the session. Further access for ongoing support is agreed separately.
Ready for personal support?
Call us or send us a description of the issue. If the work requires an on-site appointment, we agree the next steps with you.
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